How can we help?

Most of the time one of these steps is missing:

• Turn on the Amose app embed in Online Store > Themes > Customize > App embeds, then save.
• Check that the bundle is active and linked to the product you're viewing.
• Add the Amose Bundle block to your product template if your theme doesn't show it automatically.
• Open the product in a private window to rule out caching.

Still not showing? Send us your store URL and the product link and we'll check it for you.

Gifts and bundle items are added as real products, so they have to be sellable. Make sure each product is active, in stock and published to the Online Store sales channel.

Some custom or third-party carts don't refresh after an item is added. Enabling the Amose cart drawer usually fixes it; otherwise contact us and we'll add compatibility for your theme.

Open your bundle, edit the offer and choose Multi-product (mix & match). Pick the products and variants you want to include, set the price or discount, then save. Shoppers will be able to choose a variant for each item.

In the bundle settings, go to Products and select the product(s) where the bundle should appear. You can link one bundle to several products, or use a different bundle per product.

All your bundles are listed on the Bundles page of the app. From there you can edit, duplicate, pause or delete a bundle, and see its statistics.

Turn on Show crossed-out price in the offer settings. The crossed-out price uses your product's compare-at price, or the price before the bundle discount, so make sure one of them is higher than the final price.

Most page builders let you add Shopify app blocks. Add the Amose Bundle block or element where you want the offer to appear and publish the page. If your builder doesn't list it, contact us and we'll help you set it up.

Enable Sync theme price in the Advanced bundle settings. The price shown by your theme will update when a shopper selects a different offer, so the page always shows the right total.

The timer adds urgency above your offers. Set its duration and text in the bundle settings. It counts down for each visitor and restarts when it reaches zero, so it never shows an expired offer.

Enable Gifts in your bundle and add the products to give away. With progressive gifts, each gift unlocks at a different offer or cart amount, which encourages shoppers to pick a bigger bundle.

Enable Subscription on your bundle to let shoppers choose between a one-time purchase and subscribe & save. You can set the subscription discount, the default option and the layout.

Open the Design tab of your bundle to change colors, corner radius, fonts, labels and layout. The preview updates live, so you can match your brand before publishing.

Yes. Send us your product link and we'll suggest the offers, prices and gifts that usually perform best for your type of store.

Go to Cart drawer in the app, turn it on and save. Make sure the Amose app embed is enabled in your theme. Your theme's cart will be replaced by the Amose drawer.

In the cart drawer settings, enable Timer, set the duration and edit the message. You can also choose what happens when it ends.

Add a Banner or Custom text block in the cart drawer editor. Use it for free shipping messages, guarantees or promo codes.

Open the Upsells section of the cart drawer and choose the products to recommend. You can show them as a list or a carousel and edit the title.

Enable Footer upsell in the footer settings and select the product, for example shipping protection. Shoppers can add or remove it with one tap.

Go to Empty cart in the cart drawer settings and edit the empty cart message and button.

Edit each cart text in the section it belongs to, including the subtotal label, checkout button, "Out of stock" and "OFF".

Enable Payment icons in the footer settings and select the methods to display, or turn the option off to hide them.

Use the Design tab to change colors, fonts, corner radius and spacing so the cart matches your theme.

Check these points:

• Amose is selected as your post-purchase app in Shopify Settings > Checkout > Post-purchase page.
• The offer is active and its conditions match the order you're testing.
• The payment method supports post-purchase offers. Some express wallets and manual payments skip the post-purchase page.

The accepted product is added to the same order and charged with the payment method the customer already used. They don't need to enter their details again, and you fulfill everything together.

This happens when the payment for an accepted upsell is still pending or failed. Open the order in Shopify and capture or collect the remaining payment. If it keeps happening, contact us with the order number.

Open the app, choose the type of page (home, product, landing or FAQ), add your product and brand details, then click Generate. Your page is ready in about two minutes.

Yes. Every page is built with regular Shopify sections, so you can edit text, images, colors and layout in the theme editor like any other section.

No. Sections are lightweight and load with your theme, without extra scripts on the page.

It works with Online Store 2.0 themes. If you're unsure about yours, contact us and we'll check it.

Go to Plans in the app and select the plan you want. Shopify will ask you to approve the change, and it applies right away.

Charges are handled by Shopify and appear on your regular Shopify invoice. You don't need to add a separate card.

Switch to the free plan or uninstall the app from Shopify Settings > Apps. Shopify stops the charges automatically.

Yes. Contact us as soon as possible with your store URL and we'll help you switch to the monthly plan.

Enter the code on the Plans page before confirming your plan. If you don't see the field, send us the code and we'll apply it for you.

Contact us quickly after uninstalling. In most cases we can restore your bundles and settings when you reinstall.

The dashboard counts revenue from orders that include an Amose offer: bundles, gifts, cart upsells and post-purchase offers.